---
title: Novis - Return Authorisation Form
description: Complete and return the Product Return Request Form with your item for repair or service.
---

![ndis](https://forms.novis.com.au/hs-fs/hubfs/Novis/img/logos/ndis.png?width=42&height=22&name=ndis.png)Registered Provider 405 001 9411

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   Partner Locator ](https://novis.com.au/store-locator/)
- [ Resources ](https://novis.com.au/resources/)
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   1300 738 885 ](tel:+1300738885)

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# Product Return Request Form

Please complete the form below and return with the item. Each item returned requires a separate form.  
If entire product units are required for repairs and service, please ensure that all components are included.

Returns must be requested within 14 days from the date your order was shipped. Items must be unused, undamaged, in perfect condition and in their original packaging. Custom-made items are non-refundable. A 20% restocking fee will apply. The original freight charge is non-refundable.

Return address: 12 / 12 Mars Road, Lane Cove West, NSW 2066